You may have seen a surprising headline recently: Microsoft told its engineers to stop using AI. Considering Microsoft has invested billions of dollars in artificial intelligence and has built AI …

If you've been following the news about artificial intelligence lately, you may have noticed something unusual. The same companies spending billions of dollars developing AI are sometimes the …

I recently came across a wonderfully simple idea, and I plan to start using it more often, both personally and professionally. It's called an Idea Index. I first heard about it through Tim …

A reporter at WIRED magazine, Reece Rogers, did something almost none of us think to do. He asked McDonald's for a copy of everything the company had on him. A few days later, a file landed in his inbox …

A colleague here at the Observer cornered me recently to rave about Apple Pages. They had been using it for a few weeks, and the question they landed on is one I hear across the counter at least once …

A customer came into the shop last week with a question I hear more often than you might think: "I have 20 years of music sitting on my computer. How do I get it onto my phone?" It's a fair …

Every so often someone comes into the shop and mentions, almost in passing, that they would like to get a better handle on where the money goes. It is rarely the reason they came in. It comes up …

In 1992, Steve Jobs stood in front of a room of business students at MIT and did something you almost never see a tech legend do. He admitted he'd wasted 10 years ...

Every week, someone comes into our office with the same question: "Do I really need a new computer?" Sometimes the answer is yes. Hardware wears out, and older machines eventually fall behind …

Every year, the major technology conferences are filled with announcements about faster processors, new software, and the latest artificial intelligence features. But if you look beyond the product …

Most of us open the same browser every morning without a second thought. It's the little icon we've clicked a thousand times, and it works — until the one morning it doesn't. A page won't load. A …

When I started Megabite Computer Services back in 2008, there was one thing I desperately needed but didn’t have. It wasn’t more money. It wasn’t better equipment ...

The latest Windows update in early June was the final straw. It broke the Recycle Bin, caused BitLocker to activate unexpectedly on some enterprise computers, and left people unable to recover or …

For years, I told people — with some pride — that I don’t use social media. No Facebook. No Instagram. No TikTok. No endless scrolling through photos of what someone had for lunch ...

Artificial intelligence is everywhere these days. It can write emails, summarize documents, answer questions, and even help organize our lives. But there’s one important fact that’s easy to …

Over the past month, I have witnessed some of the most challenging moments of my career. One of the hardest things about working in technology is being unable to fully help someone recover from a …

We are living in the era of distraction. Television became binge-watching. News became an endless stream of alerts. Social media became an infinite scroll. Video games became immersive worlds …

Life is full of contradictions, and the longer I run a business, the more I notice that ideas I once held as absolute truths have quietly softened into opinions. They may still be good opinions. …

In an era dominated by digital technology, it’s easy to assume that analog tools are outdated or unnecessary. With smartphones, cloud storage, and AI-powered apps at our fingertips, many people …

Something has quietly changed in how we communicate, and most of us have been too busy communicating to notice it. We are speaking less — not because we have nothing to say, but because we have …